Terms of Service

Looniq provides hosted tools to create and manage status pages, publish incidents and maintenance notices, notify subscribers by email, SMS, and other messaging channels, and related communication features. Features available to you depend on your plan and configuration.

We may improve, add, or remove features, enforce plan limits, or change how the Service works, provided we do not materially reduce core paid functionality without reasonable notice where practicable.

You must be at least 18 years old (or the age of majority where you live) to create an account. The Service is intended for people and organizations who can form a binding contract.

You are responsible for your account credentials, workspace members you invite, and activity under your account. Keep login information confidential and notify us promptly at [email protected] if you suspect unauthorized access.

You must provide accurate registration and billing information and keep it up to date.

You retain ownership of content you submit to the Service, including status-page copy, branding assets, configuration, and lists of status-page subscribers (including email addresses and mobile phone numbers) ("Customer Content").

You grant us a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely as needed to provide, maintain, secure, and improve the Service, and as otherwise described in these Terms and our Privacy Policy.

For personal data in Customer Content that you collect from or about your end users or subscribers (for example, subscriber email addresses and mobile phone numbers), you are the controller (or equivalent under applicable law) and Looniq acts as your processor (or service provider). You are responsible for having a lawful basis to collect and process that data, providing any required notices, and honouring applicable rights requests directed to you.

You represent that you have all rights and permissions needed to submit Customer Content and to use the Service with that content.

The Service may include optional AI-assisted features (for example, translation or other content assistance). When you use those features, the relevant Customer Content may be sent to third-party AI providers we engage to generate outputs.

AI outputs may be inaccurate or incomplete. You are responsible for reviewing outputs before publishing or relying on them. We do not guarantee that any AI provider will or will not use inputs to train models; we configure providers according to our agreements and settings available to us, and describe our practices at a high level in our Privacy Policy.

Do not submit content to AI features that you are not permitted to share with subprocessors, or that is illegal or prohibited under Section 7.

Looniq may offer recurring automated SMS and other messaging alerts (the “Messaging Program”) for status updates, incidents, maintenance notices, and related service communications. Today, SMS is primarily available to status-page subscribers who opt in through a web form. We may later also offer messaging for Looniq account or workspace notifications, and additional enrollment methods where required consent has been obtained.

By opting in to the Messaging Program, you agree to receive recurring automated text messages from Looniq and/or the relevant Looniq customer status page at the mobile number you provide. Message frequency varies. Message and data rates may apply.

Reply STOP to cancel. Reply HELP for help. You may also contact [email protected] for support. Carriers are not liable for delayed or undelivered messages.

Consent to receive SMS is not a condition of purchasing any goods or services. Additional messaging terms in our Privacy Policy also apply.

If you are a Looniq customer using messaging features, you are responsible for providing required disclosures at the point of opt-in, collecting valid consent, and honouring opt-outs. The supported enrollment method today is subscriber self-signup via web form. If we later enable admin-assisted enrollment, you may enroll a recipient only if you have obtained that person’s required written or otherwise documented consent to receive those messages, and you warrant that you will not enroll numbers without such consent.

You must not use the Messaging Program to send unsolicited messages, and you must not re-add a number that has opted out unless the person provides fresh consent.

Paid plans, limits, and pricing are shown at signup or in the Service (including on looniq.io/pricing). Prices may change for future billing periods; we will give reasonable notice of material price increases where practicable.

Unless stated otherwise, new paid subscriptions begin with a 14-day trial. A valid payment method is required to start a trial. If you do not cancel before the trial ends, we will charge the selected plan and continue billing on the chosen cycle (monthly or annual) until cancelled.

Billing is handled by our payment processor (currently Stripe). You authorize us and our processor to charge your payment method for subscription fees, applicable taxes, and add-ons you select. Invoices and payment methods can be managed in the Service’s billing portal where available.

Unless required by law or expressly stated otherwise, fees are non-refundable, including for partial periods, unused seats, or downgrades. If you cancel, you keep access through the end of the then-current paid period.

If payment fails, we may retry charges, suspend access, or terminate the workspace after reasonable notice. Soft plan limits may prevent creating new resources above your plan while existing data remains.

Workspaces that start signup but do not complete required checkout may be deleted after a short period (currently about seven days), including associated Customer Content, as described in product notices.

You may use the Service only in compliance with these Terms and applicable law. You must not:

• Use the Service for unlawful, harmful, fraudulent, or abusive purposes
• Publish or transmit malware, spam, or deceptive content, or use the Service to send unsolicited bulk email or SMS/messaging except to subscribers who have a lawful basis and valid consent to receive it
• Use SMS or other messaging features in violation of TCPA, CASL, carrier rules, or similar laws, or fail to honour STOP / opt-out requests
• Attempt to gain unauthorized access to the Service, other accounts, or underlying systems
• Interfere with or disrupt the Service, including by overloading, scraping at abusive rates, or circumventing rate limits or security controls
• Reverse engineer the Service except to the extent such restriction is prohibited by law
• Resell, lease, or provide the Service to third parties as a competing hosted offering without our prior written consent
• Misrepresent your identity or affiliation, or use another person’s account without permission
• Upload content that infringes others’ intellectual property, privacy, or other rights

We may investigate violations and suspend or terminate access for misuse.

Looniq and its licensors own the Service, including software, designs, trademarks, and documentation. Except for the limited right to use the Service under these Terms, no rights are granted to you.

Feedback you provide may be used by us without restriction or compensation.

Unless you opt out as described below, you grant us a non-exclusive, royalty-free right to use your organization’s name and logo to identify you as a Looniq customer on our websites, in pitch materials, and in other reasonable marketing.

To opt out, email [email protected] with your workspace name and a request to stop marketing use. We will stop new uses within a reasonable time after receiving your request. Opting out does not require removal of materials already printed or distributed before we process the request, but we will stop featuring you on our website and in newly created materials.

The Service relies on third-party providers (for example authentication, hosting, email delivery, SMS and messaging delivery such as Twilio, payments, and AI). Those providers’ terms and privacy practices apply to their services. We are not responsible for third-party services we do not control, except as required by law.

Each party may receive non-public information from the other that is marked confidential or would reasonably be understood as confidential. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was independently developed, or was rightfully received from another source.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that status communications will reach every subscriber or channel. You are responsible for your own incident-response and communication processes.

Nothing in these Terms limits non-waivable rights you may have under consumer protection or other mandatory laws in your jurisdiction (including in Québec).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOONIQ AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, REGARDLESS OF THE THEORY OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR, IF YOU HAVE NOT PAID FEES, ONE HUNDRED CANADIAN DOLLARS).

These limitations apply even if a remedy fails of its essential purpose, and do not limit liability that cannot be limited under applicable law (including liability for death or bodily injury caused by negligence, or fraud).

You will defend and indemnify Looniq against claims, damages, losses, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Service in violation of these Terms or law, or your infringement of a third party’s rights, except to the extent caused by our willful misconduct.

You may stop using the Service and cancel your subscription at any time through the billing portal or by contacting [email protected].

We may suspend or terminate access immediately if you materially breach these Terms, if required by law, or if your use creates security or operational risk. We may also discontinue the Service with reasonable notice where practicable.

After termination, your right to use the Service ends. We may delete Customer Content according to our retention practices (see the Privacy Policy). Sections that by nature should survive (including ownership, marketing opt-out already processed, disclaimers, liability limits, indemnity, and governing law) will survive termination.

We may update these Terms from time to time. We will post the updated Terms on this page and update the effective date. If a change is material, we will provide additional notice where practicable (for example by email or in-product notice). Continued use after the effective date constitutes acceptance, except where mandatory law requires a different process.

These Terms are the entire agreement between you and us regarding the Service and supersede prior agreements on that subject. If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, except to an affiliate or successor in connection with a merger or sale of assets; we may assign these Terms in connection with a reorganization or sale.

Notices to Looniq should be sent to [email protected]. We may notify you via the Service, your account email, or your billing email.

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.

The courts of the judicial district of Montréal, Québec, will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, except that we may seek injunctive relief in any jurisdiction to protect our intellectual property or confidential information, and except for non-waivable rights you may have to bring claims in another forum under mandatory consumer law.

Questions about these Terms: [email protected]

Mailing address: 10636 Chem. de la Côte-de-Liesse, Lachine, QC H8T 1A5, Canada